This episode is about the strategy of helping people to see the fruit of their efforts. Many products and services are built and delivered in multiple steps. As a result, some employees do not get to see the customer experience. Helping all employees to witness the final product or service in action is a powerful strategy for enhancing purpose.
People need feedback to know how they are doing. This episode shared several useful guidelines for giving constructive feedback. In addition, organizations should establish policies and procedures that optimize the benefits of feedback and limit common flaws. Regular feedback that is offered in a respectful way is a valuable strategy for supporting purpose at work.
This episode is about the strategy of championing a cause or taking a principled stand. Championing a cause and taking a principled stand can provide a sense of integrity and collective pride. Organizations may even adopt causes that fall outside of the scope of their core business self-interest. Organizations may make decisions that put the public good before immediate self-interest. Doing what is right can be enough justification. Such charitable and principled acts contribute to purpose.